Refund policy

REFUND POLICY

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Refund, Returns and Order Cancellations

If you are not satisfied with your products we are happy to offer a full refund
- although we hope you will be! Please contact krystal@paperbirch.co.uk.

You must return the goods in their original condition within 30 days
of delivery and we will issue a refund to you, provided the goods are returned in a saleable condition.

How to submit a return request:

1. Access and sign in to your customer account here:
account.paperbirch.co.uk

2. In the "Email" field, enter your email address, and then click "Continue".

3. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

4. Go back to our online store, and then enter a six-digit verification code.

5. Click "Request return" for the order that you want to submit the return for.

6. If your order has more than one item, then select the items that you want to return.

7. Select a return reason and add a note for the store.

8. Click "Request return".

9. If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

Canceling unfulfilled items:

If you would like to cancel your order, you have 14 days after purchasing to do so.

1. Access and sign in to your customer account here: https://shopify.com/1700167741/account

2. Follow the steps above and click "Cancel Items" for the order you want to cancel. 

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